PRIVACY & SECURITY
All prices on our websites are exclusive of made-to-measure and commissioned items, and delivery charges, which will be payable as indicated at the time of placing your order. Errors and omissions excluded; prices are subject to change without notice.
Shipping costs are shown on the cart page. Free untracked UK shipping on orders over £25 for retail customers. We use either Royal Mail or ParcelForce. While aiming to ship as soon as possible, most items are individually handmade to order and thus delivery times may vary though we aim to deliver within 10 working days of receipt of an order. If you’re wanting something for a specific date, do let us know and we’ll see what we can do! Overseas shipping depends on destination and what is in order; please enquire.
Upon receipt of your order we will reply via e-mail, confirming your details and stating the total cost for goods and shipping charges.
Payment may be made by Paypal, direct bank transfer, or cheque. Bank transfer details may be obtained on request. Full payment is required before despatch of items.
We aim to despatch items within 10 working days after receipt of an order, however, as many items are hand made, delivery times may vary and it may take longer to fulfil larger orders during busier times. If you’re wanting something for a specific date, be sure to let us know. We will advise by email if there is such a delay is likely, and enquire whether you wish to continue with the order, want part delivery, seek alternative items, or cancel. All orders are subject to availability.
A confirmation email will be sent after dispatch, allow up to 14 days for delivery.
Note that delivery is based on the information you provide, should it accordingly prove impossible to complete delivery, and the order is returned to us, an additional charge may be required for re-delivery (even if the delivery cost of the original order was free).
Orders are quoted and will be charged in UK pounds sterling (£), Euros or US dollars depending on your location. Overseas customers will be charged at the rate in force at the time of the transaction, and according to Paypal’s terms and conditions or under those relevant to a bank transfer. Due to currency fluctuations, prices shown in US dollars $ and EU € may vary. (Note that in the case of refunds, exchange rates may have changed from those applied at the time of purchase.)
You are entitled to cancel a contract to purchase if you so wish provided that you exercise your right to do so no longer than 14 days after the day on which you receive the items. Simply return the cancelled items ‘as new’, with a covering letter requesting refund, and we will process a full refund (charged price of items plus the cost of standard delivery, if applicable) through Paypal (in accordance with Paypal’s terms and conditions). Please note that we are not responsible for the cost of returning the items.
Should the customer fail to return cancelled goods (and at their own expense), the customer will be responsible for the full cost to us of recovering them (or their equivalent). Such cost may be subtracted from the potential refund under Section 14, Para 5 of the Distance Selling Regulations 2000 No. 2334. We therefore recommend you obtain a proof of posting certificate and adequate insurance when returning Cancelled Items.
Note that cancellation, under the UK Distance Selling and E-Commerce Regulations, is not possible for items which have been custom-made, bespoke or commissioned.
If you wish to change or cancel an order before dispatch contact us by email on firstname.lastname@example.org and include the following details: Customer Name, Order Number, Date of the Order, Reason for Change/Cancellation.
RETURNS & EXCHANGES
We cannot refund or exchange used or customer-damaged items (statutory rights not affected). We cannot refund or exchange items which have been worn or altered in any way.
CUSTOM & DUTY
Import duties and taxes which are levied once a shipment reaches your country and any additional charges for customs clearance or any services must be borne by you. We do not have any control on these charges and cannot predict the amount they may be.
International customers understand that the Isle of Skye Art Studio is bound only by UK and EU law regarding our products and their safe usage and fitness for purpose.
Preferred minimum order for new trade customers is £100. All trade orders are on a pro forma basis. Bespoke designs can be commissioned. Requests for exclusivity are always considered, but it is at our discretion and will be dependent on regular reorders. Shipping is £10 for orders under £300 for trade customers
We take all possible care to reproduce and describe items accurately. However, as the items are handmade and not mass produced, there will be some variation in the colour, texture, size and finish.
CUSTOMER SERVICE & COMPLAINTS
In the event that you are unhappy with any aspect of dealing with the Isle of Skye Art Studio, please inform us as soon as possible by email in order that we can put things right without delay. We will endeavour to respond to all complaints within one week. We will advise you how long it might take to resolve the complaint and keep you informed throughout the process.
Address: Isle of Skye Art Studio, 1 Totescore, Portree, Isle of Skye, IV51 9YW, Scotland
These terms and conditions are governed and shall be interpreted in accordance with the law of Scotland and the United Kingdom. Your rights: Your statutory rights are not affected by our terms and conditions. Our rights: We reserve the right to amend and update these Terms and Conditions at any time without notice.
Copyright © 2018 Isle of Skye Art Studio
All rights reserved. All third party trademarks mentioned or displayed on this site are the property of their respective owners.